# Virginia's eProcurement Marketplace #RFP 128791 (RFP-128791)

Operation of the Region One 24/7 Crisis Call Center

**Posted:** October 13, 2026
**Respond By:** October 30, 2026
**Identifier:** RFP 128791 (RFP-128791)
**NAICS:** 624190, 561422, 561421

Region Ten Community Services Board is seeking an operator for the Region One Crisis Call Center in Virginia.
- **Government buyer:** Region Ten Community Services Board; the opportunity serves Region One and is based in Charlottesville, Albemarle County, Virginia.
- **Requested service:** Operate a crisis call center providing 24/7/365 support by telephone, text, and web chat.
  - Provide crisis intervention, assessment, and de-escalation.
  - Make referrals and coordinate with regional crisis services.
- **OEMs and vendors:** No OEMs or vendors are named in the opportunity.
- **Products and quantities:** No products, part numbers, or fixed quantities are specified; this is a services procurement.

### Description

Region Ten Community Services Board is soliciting proposals to operate a 24/7/365 Region One Crisis Call Center. Services include telephone, text, and web-chat crisis support, crisis intervention, assessment, de-escalation, referrals, and coordination with regional crisis services. The notice states that the proposal submission deadline was extended to October 30, 2026, at 2:00 PM.

[View original listing](https://mvendor.cgieva.com/Vendor/public/IVDetailsPrint.jsp?rfp_id_lot=128791&rfp_id_round=1)