# Delaware My Market Place #GSS26716-E911_SVC

Delaware statewide NG9-1-1, CAD, mobile data, and public-safety records systems

**Posted:** October 12, 2026
**Respond By:** December 02, 2026
**Identifier:** GSS26716-E911_SVC
**NAICS:** 541512, 517311, 334290

Delaware is seeking a statewide upgrade to emergency call handling and public-safety systems for its PSAPs and emergency-response agencies.
- **Government buyer:** State of Delaware, Department of Government Support Services, working with the Department of Safety and Homeland Security’s Division of Communications; procurement contact named is Lisa Murphy.
- **Requested systems:** NENA-compliant, equipment-based ESInet and NGCS; hosted call handling and long-term recording; CAD; mobile data for Windows, iOS, and Android; browser-based CAD access; LERMS; and Fire RMS. The ESInet and NGCS must not be cloud-based, while CAD/RMS hosting may be cloud-based under specified conditions. An independent Fire RMS proposal is permitted only if cloud-hosted.
- **Notable quantities:** LERMS must support at least **400 concurrent user licenses** across five state cores. No part numbers or firm equipment quantities are specified; quantities shown in the pricing workbook are template entries, not established purchase amounts.
- **Named OEMs and vendors:** **Intrado**, **Tyler Technologies**, **CentralSquare Technologies**, **Chief Technologies/Chief360**, **Axon**, **Motorola Solutions**, **ImageTrend Elite**, **Rave Aware**, **FirstWatch**, **RapidSOS**, **Verint**, **PulsePoint**, **ZenCity**, **Priority Dispatch/ProQA**, and **Esri**. These names identify existing platforms, systems, or integration points—not selected awardees. Emergency Networking is also named in connection with fire-records interfaces. NENA is a standards organization, not a vendor.
- **Integration scope:** Real-time or scheduled connections include 911 call handling and caller location, CAD-to-CAD, dispatch protocols, DelJIS/NCIC, law- and fire-records systems, body-worn cameras, radio/CADI, AVL, ePCR, emergency-call and situational-awareness tools, alarms, towing, and surveys. DelJIS/NCIC data must be parsed for all 50 states; the solution must also support existing Tyler and CentralSquare CAD environments and ingest LEISS reports into LERMS.
- **Service and security requirements:** 24/7/365 support and technician availability, onsite support resources, a 30-day post-go-live reliability period, and no storage or transfer of non-public State data outside the United States. Call-handling and recorder SLAs include a 99.999% per-PSAP availability objective, capacity planning, monitoring and reporting, severity-based response and repair, outage notification, root-cause analysis, and service reviews.
- **Implementation and pricing scope:** Implementation, configuration, integration, testing, training, data migration, maintenance, and support. The cost workbook also requests pricing for optional on-premises hardware and software and system-wide costs.
- **Term:** Ten-year base contract, with five optional one-year extensions and a possible month-to-month extension of up to three months after the full term.

### Description

The State of Delaware Department of Government Support Services seeks professional services to provide a new NG9-1-1 system, including an Emergency Services IP Network (ESInet), Next Generation Core Services (NGCS), and call-handling equipment. The solicitation also seeks equipment-based (not cloud-based) hosted call handling with long-term recording solutions and public safety software for PSAPs and emergency response agencies. Software applications include CAD, mobile data systems, browser-based CAD access, law enforcement records management, and fire records management. Vendors may respond to the portions of the solicitation covering the solutions they provide.

[View original listing](https://mmp.delaware.gov/Bids/Details/9363)