# Lincoln Electric System Procureware #114-26

LES enterprise VoIP phone-system and contact-center replacement or upgrade

**Posted:** October 09, 2026
**Respond By:** November 03, 2026
**Identifier:** 114-26
**NAICS:** 541512, 517121, 423690

Lincoln Electric System (LES) is seeking proposals to evaluate replacing or upgrading its enterprise phone system and contact center.
- Government buyer: Lincoln Electric System (LES), a City of Lincoln utility; procurement office: LES Procurement Department, Lincoln, Lancaster County, Nebraska.
- **OEM identified:** Cisco, manufacturer of LES’s existing on-premises VoIP system. No replacement OEM, product model, or part number is specified.
- Other named prospective bidders/vendors: ALLO Communications; AlxTel Inc.; BCS, LLC dba Business Communication Systems; High Point Networks; Kidwell Companies; SevenOutsource; Sterling; Total Communications, Inc.; and TRC Companies. Their inclusion in the bidder listing does not indicate selection or endorsement.
- Requested solution and scale:
  - Evaluate upgrading Cisco hardware or adopting a more cost-effective, less complex alternative requiring less administration; proposals may use cloud, on-premises, or hybrid deployment.
  - Support up to five office locations, coexistence with the current LES system during migration, and integration with existing networks and legacy systems.
  - Provide a contact center for 30 agents, scalable to 50; accommodate approximately 350 calls per day and validate sizing for up to 300 concurrent outbound calls.
  - Include desk phones, softphones, mobile applications, voicemail, call recording for desk phones and softphones, and at least seven-year recording retention. No quantities or part numbers are provided for equipment or licenses.
- Important technical requirements: target availability of 99.999%; geographically redundant SIP/VoIP connectivity with at least two carrier uplink locations; a high-availability and failover design covering single points of failure, failover method and timing, and call impact; E911; and Azure AD/Microsoft Entra ID single sign-on.
- Required telephony and operational capabilities include core call handling and contact-center functions; call blocking, groups, forwarding, transfers, park/pickup, intersite extension dialing, toll-free support, calendar-based routing, monitoring, reporting, call-quality diagnostics, centralized administration, migration and number porting, rollback planning, training, documentation, and support/escalation procedures.
- Legacy compatibility must address elevator emergency lines, fire alarm panels, gate controls, DS1/T1 connections for analog devices, and other third-party analog systems. Respondents must identify supported gateways/adapters and limitations.
- The attached Nebraska LB1300 material concerns technology-related contracting restrictions. Contractors may need to certify that they are not scrutinized companies and do not use scrutinized subcontractors; the material addresses technology, surveillance, LiDAR, and communications products and related certification/procurement processes.
- No contract duration, annual subscription term, or product quantities are specified. Implementation is anticipated in 2027.

### Description

Lincoln Electric System is seeking proposals to evaluate upgrading the hardware for its existing Cisco VoIP phone system or choosing an alternative that is more cost-effective, less complex, and requires less administration. The proposed solution must support up to five office locations, a hybrid cloud and/or on-premises deployment, and a greenfield option as well as coexistence and migration with the existing LES system. Requirements also include a contact center supporting 30 agents and scalability to 50, approximately 350 calls per day, and up to 300 concurrent outbound calls. Proposals are due November 3, 2026, at 2:00 PM Central Time, and LES expects to pursue an option in 2027.

[View original listing](https://les.procureware.com/Bids/03948412-4c94-40f1-9d9b-453f49ba7098)