# Pennsylvania eMarketplace #26-RFP-19293

Pennsylvania statewide on-demand telephone interpretation services

**Posted:** October 09, 2026
**Respond By:** November 23, 2026
**Identifier:** 26-RFP-19293
**NAICS:** 541930

Pennsylvania is seeking statewide, on-demand telephone interpretation for people with Limited English Proficiency.
- **Government buyer:** Commonwealth of Pennsylvania, Department of Human Services (DHS), Office of Income Maintenance (OIM), Bureau of Operations (BOO). Issuing office: Office of Administration, Bureau of Procurement and Contract Management.
- **Requested service:** Statewide, on-demand telephone interpretation in Spanish and other languages, provided at no cost to service users. Estimated demand is about 5,000 hours per month.
  - Estimated monthly demand by language (calls / hours): Spanish 12,750 / 2,463; Haitian Creole 2,040 / 456; Arabic 653 / 149; Russian 652 / 143; Nepali 343 / 70; Uzbek 306 / 68; Portuguese 304 / 58; Mandarin 247 / 50; Ukrainian 196 / 40; Vietnamese 179 / 36; Swahili 176 / 43; Dari 143 / 38; French 125 / 30; Bangla/Bengali 79 / 16; Cantonese 67 / 13; and other languages 665 / 146.
- **OEMs and named vendors:** No interpretation-service OEM or vendor is identified. JAGGAER is named as the procurement portal and technical-support provider, not as the interpretation-services provider.
- **Notable requirements and terms:** The service must be available statewide on demand and at no cost to individuals receiving interpretation. The contract is expected to use firm-fixed pricing with escalation; renewal pricing may increase by no more than 3% over the prior term.

### Description

The Department of Human Services seeks on-demand, statewide telephonic interpretation of non-English languages for individuals with Limited English Proficiency, at no cost to those individuals. The contractor must provide interpretation in Spanish and other languages, with an estimated average of 5,000 service hours per month. The notice describes a firm, fixed-price established-price contract with escalation if awarded. Proposals are to be submitted electronically through JAGGAER by November 23, 2026, at 12:00 PM.

[View original listing](https://www.emarketplace.state.pa.us/Solicitations.aspx?SID=26-RFP-19293)