# SAM #75N98027Q00004

Preventive Maintenance and Emergency Repair Services for a Tecan LiHa Robot

**Buyer:** NIH Office of Logistics and Acquisition Operations
**Posted:** October 09, 2026
**Respond By:** October 19, 2026
**Identifier:** 75N98027Q00004
**NAICS:** 811210, 811219

The National Institutes of Health is seeking support to keep its Laboratory of Neurogenetics’ Tecan LiHa robot operational for DNA array chip processing and SNP analysis.
- Government buyer: National Institutes of Health (NIH), through the Office of Logistics and Acquisition Operations; the equipment is used by the Laboratory of Neurogenetics.
- OEM: **Tecan** (manufacturer of the LiHa robot); no maintenance service provider is named.
- Requested services:
  - One scheduled preventive maintenance visit.
  - As-needed emergency repairs, with parts, labor, and travel included and an average on-site response time of two business days.
  - Replacement, as needed, of reagents made unusable by hardware failures.
  - Hardware and software updates at no additional cost.
  - Remote technical support, on-site applications support, and discounts on advanced training.
- No part numbers, service period, or contract value are specified.

### Description

<p>Requirements:</p>

<p>The Laboratory of Neurogenetics conducts genetic analyses of DNA samples to determine the genetic contribution to various mental health conditions including alcohol use disorders.&nbsp; One method of DNA analysis uses array chips to interrogate multiple SNPs at the same time.&nbsp; The array chips are most efficiently processed using a Tecan LiHa robot.&nbsp; The purpose of this contract is to obtain preventative maintenance and emergency repair service when needed for the Tecan LiHa robot system.</p>

<p>Provide 1 preventative maintenance visit (arranged with Laboratory personnel at a time convenient to both) to ensure that the LiHa robot is working properly.&nbsp; The company will provide the following on an as needed basis:&nbsp;</p>

<ol>
	<li>&nbsp;Full coverage for parts, labor and travel for unexpected breakdowns of the LiHa system giving assurance against unexpected costly repairs. The company will have an onsite response time of 2 business days (on average)&nbsp;</li>
</ol>

<ol>
	<li>The company will all replace reagents that were rendered useless due to hardware failures of the LiHa system.&nbsp;</li>
</ol>

<ol>
	<li>Hardware and software updates to the LiHA system will be provided at no additional cost.&nbsp;</li>
</ol>

<ol>
	<li>LiHa systems users will have access to remote technical support, on-site applications support and discounts on advanced training as needed.&nbsp;</li>
</ol>

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