# Massachusetts COMMBUYS #BD-27-1060-ITD00-ITD00-134241

Phase 1 enterprise observability platform software and implementation for Massachusetts EOTSS

**Posted:** October 08, 2026
**Respond By:** November 04, 2026
**Identifier:** BD-27-1060-ITD00-ITD00-134241
**NAICS:** 541512, 541511

Massachusetts EOTSS is seeking a vendor-neutral enterprise observability platform and implementation services to establish Phase 1 service-health monitoring across its technology environment.
- **Government buyer**
  - Commonwealth of Massachusetts, Executive Office of Technology Services and Security (EOTSS), Department ITD0001.
- **OEMs and named platforms**
  - **VMware**: virtual infrastructure referenced as a monitoring domain.
  - **Microsoft**: Microsoft 365, Microsoft Entra ID, and Active Directory are in scope.
  - **OpsRamp** and **SolarWinds**: existing monitoring platforms that must initially coexist with the proposed solution.
  - These companies and platforms are references to existing technologies; no specific OEM or product is mandated.
- **Requested products and services**
  - Enterprise observability platform software; one software line item is listed, with no part number or required manufacturer specified.
  - Phase 1 discovery, design, setup, implementation, configuration, integrations, testing, and production-readiness services.
  - Platform support and maintenance, plus administrator/operator training and knowledge transfer. Pricing details are requested for these services; no service quantities or part numbers are specified.
- **Phase 1 capabilities and requirements**
  - Monitor VMware/on-premises virtual infrastructure, Microsoft 365, internet and external services, and identity services including Microsoft Entra ID and Active Directory.
  - Provide synthetic monitoring, dashboards and service-health/dependency views, actionable alerting, telemetry collection, APIs/integrations, role-based access, and data retention/search/export capabilities.
  - Support on-premises and cloud environments, resilience, and initial coexistence with OpsRamp and SolarWinds.
  - Deliverables include solution design and implementation plans, configured platform and dashboards, a monitor/alert catalog, operational runbook, as-built documentation, and Phase 1 acceptance testing.
- **Roadmap and pricing considerations**
  - Only Phase 1 is being priced; Phases 2–5 are future roadmap capabilities and are not guaranteed purchases. Proposals should explain how the solution can support the broader roadmap and distinguish currently available, separately licensed or partner-delivered, and future capabilities.
  - Quote platform licensing for both one-year and three-year initial terms, and identify the pricing metric, implementation costs, training, support tiers, assumptions, exclusions, prerequisites, and third-party costs.
  - Support and maintenance fees must not increase during the initial term; rates must remain fixed for three years following it, with later annual increases capped at 3% over the previous year's cost.

### Description

The Executive Office of Technology Services and Security is seeking software and services to acquire and implement an enterprise observability capability. Phase 1 will establish service-health visibility for critical shared services, including virtual infrastructure, Microsoft 365, internet connectivity, identity services, synthetic monitoring, dashboards, and alerting. The RFQ outlines a five-phase roadmap, but only Phase 1 is quoted and awarded under this solicitation. Responses are restricted to bidders on Statewide Contract ITS86 Software and Service and are due November 4, 2026, at 3:00 PM.

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