# City of Sebastian MyVendorLink #270009811

City of Ocala 811 Ticket Management Software System

**Posted:** October 06, 2026
**Respond By:** November 16, 2026
**Identifier:** 270009811
**NAICS:** 541511, 541512, 541519

The City of Ocala is seeking a citywide system to manage underground utility locate requests made through the 811 “Call Before You Dig” process.
- **Buyer:** City of Ocala, Purchasing Department, Ocala, Marion County, Florida.
- **Procurement:** An 811 Ticket Management Software System, including provision, implementation, and support. No specific software OEM, product name, part number, or quantity is identified.
- **Coverage:** Locate requests for City-owned or operated water, sanitary sewer, stormwater, electric, fiber and telecommunications, traffic signal, street lighting, and other underground facilities.
- **Key requirements:** The system must manage, track, document, and report locate requests. The City seeks improved efficiency, regulatory compliance, response times, locate accuracy, and data transparency.
- **Named planholders (not identified as selected providers or OEMs):** AdeptView LLC; allied; American Business Solutions inc; ARISMA GROUP LLC; ASIMER TECH LLC; Ask IT Consulting Inc.; DEVCARE SOLUTIONS; DF Interactive LLC; EITACIES Inc.; Enterprise Pals, Inc.; EPIC Engineering & Consulting Group, LLC; GOVGUIDE INC; INQUISIENT INC; Intelli ERP Software LLC; James Watson; Mountaintop TechnologyComm llc; Pillar Software Developers, LLC; Projecteer, LLC.; Serviceaide Inc.; Softthink Solutions Inc; SOLARIS INTELLIGENCE LLC; Sweent LLC; Team Dynamix; Technuf, LLC; Toshiba Business Solutions USA Inc; and V-Soft Consulting Group, Inc.
- **OEMs:** No OEM or manufacturer is specified in the notice. No product quantities or part numbers are provided.

### Description

The City of Ocala is seeking qualified vendors to provide, implement, and support a comprehensive 811 Ticket Management Software System for Call Before You Dig locate management services. The system will manage, track, document, and report on locate requests for City-owned or operated underground utilities, including water, sewer, stormwater, electric, fiber and telecommunications, traffic signals, and street lighting. The stated goals are to improve operational efficiency, regulatory compliance, response times, locate accuracy, and data transparency. The project estimate is not provided.

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