# CanadaBuys #AB-2026-06709

Strathcona County RFI for a potential Microsoft Teams-based enterprise telephony solution

**Posted:** October 06, 2026
**Respond By:** October 21, 2026
**Identifier:** AB-2026-06709
**NAICS:** 517810, 517121

Strathcona County is gathering market information on a potential Microsoft Teams-based replacement for its existing Mitel enterprise telephony environment.
- **Government buyer:** Strathcona County; no specific department or office is identified.
- **Named technology providers and vendors:** **Microsoft** (Teams and Teams Phone capabilities) and **Mitel** (existing telephony environment); Euna Bonfire is identified as the County’s electronic bidding portal, not a telephony provider.
- **Potential solution and scale:** Microsoft Teams-based enterprise telephony for approximately 1,100 existing endpoints or users. No specific product part numbers or purchase quantities are provided.
- **Capabilities and requirements under consideration:** Migration and decommissioning planning; call queues and departmental workflows with automated call distribution (ACD), attendant, supervisor, reporting, recording, and analytics capabilities; and support for analog, paging, emergency, elevator, fax, common-area, ring-down, and other specialty devices or integrations.
- **Operational requirements:** Call recording at extension and individual business-line levels with administrative controls; detailed, customizable reports that can be scheduled; role-based administration, knowledge transfer, and a support model that avoids unnecessary supplier dependency.
- **Other important considerations:** Canadian emergency calling, privacy, security, resiliency, and continuity of operations.
- **Procurement status:** This is a request for information to inform a possible future competitive procurement. Final scope, architecture, implementation, service model, service levels, and procurement structure have not been determined.

### Description

Strathcona County is seeking marketplace information about replacing its existing Mitel-based enterprise telephony environment with a Teams-based telephony solution. The current environment serves approximately 1,100 endpoints or users and includes call queues, specialty devices and integrations, call recording, and customizable reporting needs. The County is gathering information to validate potential scope, architecture, implementation, service, and procurement approaches before preparing a future competitive procurement; these elements have not yet been determined. Respondents are directed to obtain the RFX documents through the County’s Euna Bonfire electronic bidding portal.

[View original listing](https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/ab-2026-06709)