# Tennessee Department of General Services #34101-250701

Tennessee TEMA Critical Incident Management System SaaS, implementation, and support

**Posted:** June 12, 2026
**Respond By:** September 22, 2026
**Identifier:** 34101-250701
**NAICS:** 541512, 518210, 541519

Tennessee is seeking a cloud-hosted Critical Incident Management System (CIMS) to coordinate statewide emergency response and disaster operations.
- **Government buyer:** State of Tennessee, procuring for the Tennessee Emergency Management Agency/Authority (TEMA); the solicitation also identifies the Department of Military and Central Procurement Office. The initial release summary identifies the Department of General Services as procuring on TEMA’s behalf. The opportunity is associated with Nashville, Tennessee.
- **Solution requested:** A production-ready CIMS SaaS platform for incident tracking, resource and task management, crisis communications, reporting, situational awareness, and multi-agency coordination.
- **Capacity and pricing:** Base annual licensing for up to **5,000 provisioned accounts** and **300 simultaneous users**, with surge capacity to **600 concurrent users** and unit pricing for additional users. The cost schedule includes five annual SaaS subscriptions and implementation milestones.
- **Integration and standards:** Integration with **ESRI ArcGIS Online**; cloud hosting with **FedRAMP Moderate authorization**; and support for **NIMS/ICS** standards.
- **Notable capabilities:** Role-based access, configurable workflows, automated notifications, web and mobile access, offline data entry, and extensive reporting.
- **Implementation and support:** Project management, architecture and design, configuration, testing, training, production-readiness activities, hosting, maintenance, and ongoing support. Testing includes functional, system, integration, performance, and security testing under simulated emergency conditions, followed by user acceptance testing and defect resolution.
- **Named OEM/platform:** **ESRI** is identified in connection with ArcGIS; no CIMS software manufacturer or bidding vendor is named.
- **Value and term:** The stated maximum contract liability is **$800,000**. The contract term is **60 months**, including implementation and five years of subscription and licensing services.

### Description

The Tennessee Department of General Services is seeking proposals for a comprehensive Critical Incident Management System for the Tennessee Emergency Management Authority. The software solution is intended to support incident tracking, resource coordination, crisis communications, real-time situational awareness, and coordination of personnel and operational tasks. The procurement includes implementation and maintenance, software licensing, configuration and integration with ArcGIS, training, support, and associated services. The stated estimated maximum liability is $800,000 over the full 60-month contract term.

[View original listing](https://www.tn.gov/generalservices/procurement/central-procurement-office--cpo-/supplier-information/invitations-to-bid--itb-.html)