# Manchester Town Opengov #26/27-1

Town of Manchester multifunction copier fleet and managed print services

**Posted:** October 02, 2026
**Respond By:** October 23, 2026
**Identifier:** 26/27-1
**NAICS:** 532420, 423420

The Town of Manchester is seeking a townwide replacement and consolidation of its multifunction copier fleet with comprehensive managed print services.
- **Government buyer:** Town of Manchester, Connecticut — Purchasing Division; Cora Narracci, Purchasing Agent.
- **OEMs and vendors:** No equipment manufacturers, OEMs, resellers, or service vendors are named. The Town requires standardized MFDs from a single manufacturer, where feasible, and consumables that meet OEM specifications.
- **Equipment requested:** Approximately 40–50 multifunction devices across 30 buildings. The attachment lists approximately 40 black-and-white MFDs; color MFD quantities are not separately specified and may be part of the overall fleet. Exact quantities and device mix remain subject to the Town’s needs.
  - Black-and-white MFDs: minimum 45 copies per minute, 1200 x 1200 dpi resolution, A4/A3 printing and scanning, monthly duty cycle up to 200,000 pages, scanning at least 200 images per minute, 4–5 trays, and a finisher supporting at least 50-sheet stapling and 3-hole punching.
  - Color MFDs: minimum 45 copies per minute, 1200 x 2400 dpi resolution, A3 printing and scanning, monthly duty cycle up to 200,000 pages, scanning at least 160 images per minute, 4–5 trays, and a finisher supporting at least 50-sheet stapling and 3-hole punching.
  - Devices must be new, current-model, network-connected, and support copying, printing, scanning, duplexing, finishing, and secure user authentication. Lease and purchase pricing are requested.
- **Services and supplies:** Managed print software and fleet optimization; secure/follow-me print release; usage, cost, and performance reporting; network integration; delivery, installation, configuration, testing, training, and account management; preventive and break-fix maintenance; remote monitoring; technical support; and consumables replenishment. Toner, drums, fusers, and other consumables are included in per-copy pricing; the Town supplies paper and staples. The Town expects unlimited toner and no downtime caused by supply shortages.
- **Notable requirements:** Centralized reporting and cost allocation by job, user, department, or building; monthly PDF reports to the Information Technology Department; and a dedicated account manager with periodic business reviews. Maintenance requests require a one-hour response and repairs within four hours; maximum device downtime is 48 hours, with an on-site loaner if a device cannot be restored within five calendar days. A 95% performance standard is stated. Per-copy prices are fixed for the contract term, charges are based on usage and billed monthly in arrears, and the detailed pricing instructions specify no minimum copy volume.

### Description

The Town of Manchester is seeking proposals for new multifunction copiers and printers, together with managed print services, print-management software, maintenance, support, and supplies. The project will replace and consolidate the Town’s existing fleet, with a target of one or at most two shared devices per floor in each building, and includes secure user access and centralized management and reporting. Proposals must include both lease and purchase options, and the scope includes deployment planning, implementation, training, ongoing service, and consumables. The Town reports an existing fleet of approximately 40–50 multifunction copiers across 30 buildings.

[View original listing](https://procurement.opengov.com/portal/townofmanchester/projects/282535)