# CanadaBuys #20174365

IUCPQ-ULaval Mitel telephone-system modernization and maintenance

**Posted:** October 01, 2026
**Respond By:** October 26, 2026
**Identifier:** 20174365
**NAICS:** 811213, 811219

Santé Québec, through the Institut universitaire de cardiologie et de pneumologie de Québec–Université Laval (IUCPQ-ULaval), is seeking telephone-system modernization and maintenance services.
- **Buyer:** Santé Québec; end user is IUCPQ-ULaval.
- **OEM:** **Mitel** is the only named OEM/vendor. The scope covers maintenance of all IUCPQ-ULaval Mitel systems.
- **Modernization:** Complete selected telephone-system upgrades, including replacing digital phones with IP phones to eliminate peripheral nodes. IUCPQ-ULaval will purchase the IP phones; no models, part numbers, or quantities are specified.
- **Services requested:** Fixed-price work for identified modernization projects, including required components and labor; digital-phone replacement labor billed at submitted hourly rates or delivered by an optional on-site technical resource; and an optional permanent technical resource at IUCPQ-ULaval.
- **Term:** Mitel maintenance is described as three years, with two optional one-year renewals. The notice also gives an estimated contract period of three months, which differs from the maintenance term stated in the scope.
- **Pricing and quantities:** No contract value, specific quantities, or product part numbers are provided.

### Description

The solicitation covers two workstreams: modernization of certain components of the telephone system and maintenance of all Mitel systems at the Institut universitaire de cardiologie et de pneumologie de Québec — Université Laval (IUCPQ-ULaval). Maintenance is described for three years, with two optional one-year renewals; the solicitation also offers an optional permanent technical resource at the IUCPQ-ULaval premises for the contract duration. Modernization projects identified in the first workstream are to be delivered on a fixed-price basis, including components and labor. Replacing digital phones with IP phones is also included; the IUCPQ-ULaval will purchase the required IP phones, and replacement work will be billed hourly at submitted rates or performed by the on-site technical resource if that option is selected.

[View original listing](https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/qc20174365)