# Building and General Services of Vermont #RFP 144

Vermont responsible gaming and problem gambling support services

**Posted:** September 28, 2026
**Respond By:** November 09, 2026
**Identifier:** RFP 144
**NAICS:** 624190, 541810, 611430, 621420

The Vermont Agency of Human Services, through its Department of Mental Health, seeks a contractor for statewide responsible gaming and problem gambling support.
- Buyer: Vermont Agency of Human Services, Department of Mental Health.
- Requested services:
  - Operate a 24/7 problem gambling helpline for calls and chats, with real-time support, referrals, meaningful reporting, and customer-satisfaction evaluation.
  - Develop and run digital, print, radio, and video campaigns; maintain branding and website content that meet ADA communication requirements and WCAG 2.1 AA.
  - Provide peer support and follow-up resources for eligible Voluntary Self-Exclusion enrollees, make peer support available to others, and engage people with lived experience and community partners.
  - Develop a statewide treatment workforce, including a 30-hour clinical training at least every 24 months, quarterly supplemental trainings, and management of the Vermont Problem Gambling Specialist Certificate program.
- Campaigns must support key responsible-gaming and problem-gambling awareness periods and increased-gambling activity in Vermont. Proposals should explain media planning and buying, including local-media strategies where feasible.
- The contractor must propose measurable performance measures and reporting, including training outcomes; language-access costs should also be addressed.
- No OEMs, commercial brands, or vendors are named. No product quantities or part numbers are specified.

### Description

The Vermont Department of Mental Health is seeking one company to provide services supporting the State’s responsible gaming and problem gambling objectives. The scope includes a 24/7 helpline for calls and chats, referrals to support services, reporting and customer satisfaction evaluation, and media campaigns promoting resources and support. The resulting contract is planned for two years, with an option to renew for up to three additional years; the anticipated start date is February 2027. Responses are due November 9, 2026, at 4:00 PM ET, and questions are due October 12, 2026, at 4:00 PM ET.

[View original listing](http://www.bgs.state.vt.us/pca/bids/bids.php)