# SAM #SaaS_SI_OCCS

DeCA OCCS SaaS subscriptions, GovCloud DAM storage, and systems integration support

**Buyer:** AMC ACC APG Contracting Center West Sector
**Posted:** September 30, 2026
**Respond By:** October 05, 2026
**Identifier:** SaaS_SI_OCCS
**NAICS:** 541519, 541512, 518210

The Defense Commissary Agency (DeCA) is seeking market input for SaaS subscriptions and systems integration supporting its Omnichannel Customer Communication System (OCCS).
- Government buyer: Defense Commissary Agency (DeCA). The notice was issued through the U.S. Army Contracting Command–Aberdeen Proving Ground Contracting Center.
- **OEMs and platforms:** **Salesforce** Service Cloud; **Sprout Social**; and **Adobe** Workfront and Experience Manager (AEM) Assets.
- Requested subscription baselines: 40 Salesforce Service Cloud licenses, 25 Sprout Social licenses, and 42 combined Adobe Workfront/AEM Assets licenses. Billing and license counts are to reflect monthly active usage, with the Salesforce baseline able to scale down.
- Storage: at least 6 TB of high-performance GovCloud digital asset management (DAM) storage, with options to expand in multi-terabyte increments.
- Systems integration and support: migrate assets and metadata from Bynder to AEM Assets; integrate the platforms; support architecture, deployment, configuration, cybersecurity compliance and authorization to operate (ATO); and provide helpdesk support, training, operations, and knowledge management. AI governance is also part of the stated needs.
- The attachment does not specify product part numbers or quantities for the systems integration services.

### Description

<p>Please see the attached RFI/Sources Sought.</p>

[View original listing](https://sam.gov/opp/8d72bf380b864dd0b245672bb38f8552/view)