# SAM #FA462527Q1002

Comprehensive Maintenance and Support for Command Post Communications System at Whiteman AFB

**Buyer:** 509th CES
**Posted:** September 28, 2026
**Respond By:** October 13, 2026
**Identifier:** FA462527Q1002
**NAICS:** 541513, 811213, 811219, 517810

This opportunity is for comprehensive maintenance and support of the Command Post Communications System at Whiteman Air Force Base, managed by the U.S. Air Force 509th Bomb Wing.
- Government Buyer:
  - U.S. Air Force, 509th Bomb Wing, Whiteman AFB
- OEMs and Vendors:
  - Unify/MCS of Tampa (sole certified provider)
  - Audiocodes
  - OpenScape (Unify)
  - Teguar
  - Shuttle
  - Tripp Lite
  - ASC
  - iNem
  - Dell
  - ELO
  - APC
  - DAKS
- Products/Services Requested:
  - Maintenance and parts replacement for Command Post communications system
  - Audiocodes Mediant 800B (E1/T1 and FXS voice interfaces)
  - OpenScape Desk Phone IP 35G HFA
  - Teguar Touch Screen Monitor
  - Shuttle Fanless Slim PC
  - Tripp Lite UPS 1500VA 940W
  - ASC Voice Recorder
  - iNem soft Radio Interface
  - Dell SYS MGR Server for OSX with Win-2008
  - ELO 15B2 15IN Intellitouch Package
  - APC Smart-UPS X 3000VA LCD 100-127V
  - APC Smart-UPS 1500VA LCD 120V
  - ASC Marathon Evolite 16 Channel
  - 23-CH DAKS Server
  - Network Hub - 16 Port (10/100)
  - Essential on-site maintenance licenses (HP4000, HiPath Trading)
  - PTT Headset w/Beltswitch
  - SIFA Radio Interface
  - Annual warranties and support services for all components
  - Help desk remote and onsite support labor
- Quantities:
  - Essential on-site maintenance licenses and parts replacement: 192 units
  - HiPath Trading maintenance: 3 units
  - SIFA Radio Interface: 3 units
  - PTT Headset w/Beltswitch: 3 units
  - ELO Intellitouch Package: 3 units
  - APC Smart-UPS 1500VA: 3 units
  - Other items: 1 unit each
- Unique/Notable Requirements:
  - Sole source procurement to Unify/MCS of Tampa
  - Full five-year warranty covering hardware/software, materials, and workmanship
  - Emergency technical assistance, 24/7 remote dial-in, and on-site response for system failures
  - Option for up to five additional years of maintenance after warranty expiration
  - Catastrophic, major, and minor failure repair as defined in the PWS
  - Annual support and help desk services required

### Description

<p>This requirement is an urgent single source, commercial service procurement and will be sole sourced to Unify/MCS. The<br />
resulting firm fixed price contract award will be to one large business contractor.</p>

<p>It was determined due to the level information of the requirement, MCS of Tampa system software maintenance patches, and<br />
ability to perform remote diagnostics and corrective maintenance, the procurement would be limited to be solicited via sole source<br />
methods to MSC of Tampa.&nbsp;MCS of Tampa is the only source that can provide the requirement and is certified by the Department of the Air Force to have command post system maintenance, components, and equipment.</p>

<p>The 509th Bomb Wing requires,support/parts replacement for the console the Command Post utilizes on a daily basis for all<br />
notifications.Equipment serves as the Command Post&#39;s primary telephone system with conferencing and radio capabilities.<br />
The Contractor will provide a full/unlimited one-year warranty for all hardware/software, materials, and workmanship related to<br />
command post communications system maintenance. The warranty will include emergency technical assistance as required, including 24/7 remote dial-in and on-site responses, as appropriate, for system failures. If a catastrophic failure occurs, the Contractor will perform a service call.The Contractor will provide a full/unlimited one-year warranty for all hardware/software, materials, and workmanship related to command post communications system maintenance. In support of the maintenance and services described above, the Contractor will provide the following annual warranties/services:<br />
1)Audiocodes : Mediant 800B with 2 E1/T1 voice interfaces and 4 8)OpenScape Desk: Phone IP 35G HFA txt black<br />
Active/Standby GE LAN ports. software Support.<br />
2)AudiocodesMediant 800B 4 FXS voice int 2 Active/Standby GE LAN 9)SSP 1Y for openscape Xpert V7 advanced client<br />
ports/V.150 functionality License<br />
3)Controller Positions - Primary CP 10)iNem soft Radio Interface Support<br />
4)Shuttle Fanless Slim PC 11)ASC Voice Recorder support<br />
5)Teguar Touch Screen Monitor with Display Port/USB for the Shuttle PC 12)MCS help desk remote and onsite support labor<br />
6)Handset 6-wire PTT<br />
7)Tripp Lite UPS 1500VA 940W Battery Back Up Tower AVR 120V RJ45</p>

[View original listing](https://sam.gov/opp/3e00c2da6acf4448b3d774dfe3d85fce/view)