# Durham Civicplus #27-1109

City of Durham seeks migration from Cityworks AMS/PLL to Trimble Unity cloud platform

**Posted:** September 28, 2026
**Respond By:** October 28, 2026
**Identifier:** 27-1109
**NAICS:** 541512

The City of Durham Technology Solutions Department is seeking a qualified vendor to migrate its on-premises Cityworks AMS and PLL systems to the cloud-based Trimble Unity platform.
- Government Buyer:
  - City of Durham Technology Solutions Department, Product Operations
- OEMs and Platforms:
  - Trimble (Trimble Unity Maintain, Unity Permit, Unity Field)
  - Cityworks (AMS, PLL)
  - Oracle (Fusion Cloud ERP, Utility Billing)
  - Esri (ArcGIS, ArcGIS Indoors)
  - Salesforce (Clariti)
  - Freeance, PublicStuff, Routeware, Radley
- Products/Services Requested:
  - Implementation and migration services for over 900 users
  - Migration of all processes, customizations, and integrations to Trimble Unity Maintain and Unity Permit
  - Integration with Oracle, ArcGIS, Salesforce, and other platforms
  - Review and migration of reports, queries, dashboards
  - Mobile app integration or migration (Freeance App to Unity Field)
  - Business analysis, solution gap analysis, data migration, integration rebuilding, user acceptance testing, training, and hyper care support
- Unique Requirements:
  - Vendors must provide experienced staff with expertise in project management, municipal government, and the Trimble Unity Platform
  - Close collaboration with City staff and adherence to City of Durham implementation standards
  - Compensation will be milestone- or deliverable-based as described in vendor proposals
  - Project completion required by end of contract period

### Description

The City of Durham is seeking proposals from qualified firms to provide implementation and migration services to transition from the on-premises Cityworks AMS and PLL systems to the cloud-based Trimble Unity suite. The project includes migrating City users, processes, customizations, and integrations, implementing Unity Maintain and Unity Permit, and developing operational integrations with various platforms such as Oracle Fusion Cloud ERP, Oracle Utility Billing, ArcGIS, and Salesforce. The contractor will also review and migrate existing reports, queries, and dashboards, and provide experienced staff with expertise in project management, government, municipalities, and the Trimble Unity Platform. The contract requires collaboration with City staff and adherence to City of Durham implementation standards.

[View original listing](https://www.durhamnc.gov/bids.aspx?bidID=2420)