# Lynwood Planet bids #146568

City of Lynwood Cloud-Based VoIP & Unified Communications System Solicitation

**Posted:** September 24, 2026
**Respond By:** October 30, 2026
**Identifier:** 146568
**NAICS:** 517911, 541512

The City of Lynwood Information Technology Department is seeking proposals for a comprehensive, cloud-based Voice over Internet Protocol (VoIP) and Unified Communications system to replace its current Mitel on-premises solution.
- Government Buyer:
  - City of Lynwood Information Technology Department
  - Office of the City Manager (Suja Lowenthal)
- OEMs and Vendors:
  - No specific OEMs mandated; existing system is Mitel
  - Firewall platform is SonicWall NSA 2700
- Products/Services Requested:
  - Cloud-based VoIP/Unified Communications user licensing for approximately 130 users and 150 extensions
  - New enterprise-grade desk phones (standard and enhanced/executive tiers)
  - Conference phones (5 units anticipated)
  - Desktop softphone and mobile applications
  - Attendant console/receptionist application (1 unit)
  - Edge switch replacement (as needed, based on network assessment)
  - Compatible headsets (optional)
  - E911 services (configuration and validation)
  - Main number/DID porting and PRI carrier coordination
  - Call reporting/analytics and optional Microsoft 365 integration
- Services Requested:
  - Turn-key implementation and professional services (including configuration, number porting, E911 setup, and project management)
  - Comprehensive network and site readiness assessment
  - Training for administrators and end-users
  - Ongoing support and maintenance (including after-hours support for critical outages)
- Unique/Notable Requirements:
  - Minimum 99.99% uptime SLA
  - Business continuity and survivability options
  - Transparent pricing for all components, including a three-year total cost of ownership
  - Vendors must have at least five years of experience with enterprise cloud-based VoIP/unified communications solutions and provide references for comparable implementations
  - Detailed documentation and training required
  - Proposals must be submitted electronically via PlanetBids portal

### Description

The City of Lynwood is soliciting proposals from experienced vendors to provide a complete, turn-key cloud-based Voice over Internet Protocol (VoIP) and Unified Communications solution. The scope includes furnishing all required licensing, new telephone equipment, implementation services, configuration, number porting, E911 configuration, training, ongoing support, and related professional services to replace the existing on-premises Mitel telephone system. The solution must support approximately 130 users and 150 total extensions, offering flexibility for physical desk phones, softphones, and mobile applications. Proposals must be submitted electronically through the City's PlanetBids portal by October 29, 2026.

[View original listing](https://vendors.planetbids.com/portal/39486/bo/bo-detail/146568)