# Inland Empire Health Plan Bonfire #26-07416

IEHP Seeks Omnichannel Contact Center Platform Solutions

**Posted:** September 18, 2026
**Respond By:** October 03, 2026
**Identifier:** 26-07416
**NAICS:** 541512, 541519

The Inland Empire Health Plan (IEHP), a regional health agency in California, is seeking information from vendors about an omnichannel contact center platform to enhance member and provider communications.
- Government Buyer:
  - Inland Empire Health Plan (IEHP), Rancho Cucamonga, San Bernardino County, CA
- Products/Services Requested:
  - Omnichannel call center platform to unify all communication channels (voice, chat, email, etc.)
  - Advanced analytics, reporting, and AI-driven insights
  - Workforce management and intelligent routing
  - Integration with existing IEHP systems
  - Support for future digital engagement strategies
- Requirements:
  - Enhanced compliance and security features
  - Scalable and adaptable to technology evolution
  - Vendors must submit a Bidder Response Questionnaire, Letter of Interest, and Demo Video or Presentation Deck
- OEMs/Vendors:
  - No specific OEMs or vendors are named; the RFI is open to all qualified providers of omnichannel contact center solutions

### Description

IEHP is seeking information and demonstrations from vendors on a modern omnichannel contact center platform that unifies all member and provider communication channels into a cohesive experience. The platform should improve operational efficiency, routing, and workforce management, provide advanced analytics, reporting, and AI-driven insights, and enhance compliance, security, and integration with existing IEHP systems. It should also support future digital engagement strategies and technology evolution. Vendors are required to submit a Bidder Response Questionnaire, Letter of Interest, and Demo Video or Presentation Deck.

[View original listing](https://iehp.bonfirehub.com/opportunities/253496)