# CanadaBuys #20171298

CSSDM Request for Information: Ticket Management Solution Software

**Posted:** September 18, 2026
**Respond By:** October 14, 2026
**Identifier:** 20171298
**NAICS:** 541511, 541512

CSSDM is seeking information from suppliers for a ticket management solution software to improve request management across its organization.
- Government Buyer:
  - Centre de services scolaire de Montréal (CSSDM)
- OEMs and Vendors:
  - No specific OEMs or vendors are mentioned in the notice
- Products/Services Requested:
  - Ticket management solution software
  - No part numbers or quantities specified
- Unique or Notable Requirements:
  - Solution must be highly flexible, supporting adaptation of processes, forms, and workflows for different CSSDM services
  - Suppliers should provide details on deployment models, acquisition terms, service conditions, and contractual considerations
  - This is a request for information (RFI) to evaluate available market options, not a solicitation for bids
- Technical Information:
  - Focus on software adaptability and integration with organizational needs
  - No hardware or specific technical platforms required
- No product line items or service line items with part numbers or quantities are specified

### Description

The Centre de services scolaire de Montréal (CSSDM) is seeking expressions of interest from qualified suppliers offering a ticket management solution. The purpose is to gather information on available market tools to evaluate potential software options for managing requests. The desired solution must be flexible to meet the needs of various services within the organization, allowing adaptation of processes, forms, and workflows to their specific realities. This process also provides an opportunity to engage with suppliers to better understand deployment models, acquisition terms, service conditions, and contractual considerations associated with the proposed solutions.

[View original listing](https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/qc20171298)