# City of Norwalk PlanetBids #RFP 27-879

Norwalk Transit System Solicits Dial-A-Ride, Paratransit Subsidy, and Microtransit Services

**Posted:** September 17, 2026
**Respond By:** October 30, 2026
**Identifier:** RFP 27-879
**NAICS:** 485999, 485119

This opportunity from the City of Norwalk Transit Department seeks qualified transportation providers to deliver three specialized services for the Norwalk Transit System:
- **Government Buyer:**
  - City of Norwalk Transit Department (Norwalk Transit System)
- **Services Requested:**
  - Advanced Reservation Dial-A-Ride Subscription Services (curb-to-curb transportation for seniors and disabled residents)
    - City will furnish vehicles: 2016 MV-1 and 2021-2024 Ford StarCraft Allstar models (unleaded fuel, 4–18 passenger capacity)
    - Service hours: weekdays 7:00 a.m.–7:00 p.m., weekends 9:00 a.m.–5:30 p.m., late evening weekdays 7:00 p.m.–10:30 p.m.
    - Includes subscription and nutrition trips
  - Paratransit Demand Response User Side Subsidy Transportation Program (subsidized rides for seniors/disabled to medical facilities)
    - Service hours: Monday–Friday 7:00 a.m.–7:00 p.m.
    - Includes taxi and transportation network company options
  - Microtransit Service (on-demand, shared-ride service within Norwalk Community Link zones)
    - Service hours: Monday–Friday 7:00 a.m.–7:00 p.m.
    - Includes mobile app/call center reservations, wheelchair accessible vehicles, fare collection
- **OEMs and Vendors Mentioned:**
  - Ford (manufacturer of StarCraft Allstar vehicles)
  - MV-1 (manufacturer of MV-1 vehicles)
- **Unique/Notable Requirements:**
  - Compliance with ADA and FTA regulations
  - City provides vehicles for Dial-A-Ride; proposers must supply vehicles for Microtransit
  - Technology capabilities required: real-time ride tracking, scheduling, mobile app, call center
  - Detailed safety, training, customer service, and reporting standards
  - Itemized cost proposals distinguishing one-time and recurring costs
  - Proposers must demonstrate licensing, experience, financial stability, and operational plans
- **Contract Structure:**
  - Initial term of three years with two optional one-year extensions (up to five years)
  - Annual and multi-year pricing required
- **Open Competition:**
  - No specific vendors named; open to all qualified transportation providers

### Description

The City of Norwalk is soliciting proposals from qualified transportation providers to deliver three services: Advanced Reservation Dial-A-Ride Subscription Services, Paratransit User Side Subsidy Transportation Program, and Microtransit Service. Proposers may bid on one or more of these service parts. The procurement aims to improve customer service, efficiency, and reliability in transit services for the Norwalk community. The project is managed by the Transit department and located at 12650 East Imperial Highway, 3rd Floor, Norwalk, CA.

[View original listing](https://vendors.planetbids.com/portal/54783/bo/bo-detail/146313)