# SAM #ACQ_IHS_2026_U_01033

Restricted Competition for Nurse Telephone Triage/Nurse Advice Line Services at Phoenix Area Indian Health Service Locations

**Buyer:** Indian Health Service
**Posted:** September 16, 2026
**Respond By:** September 18, 2026
**Identifier:** ACQ_IHS_2026_U_01033
**NAICS:** 561320, 621610

This notice details a restricted procurement by the Indian Health Service (IHS), Phoenix Area Office, for contractor-operated Nurse Telephone Triage and Nurse Advice Line Services.
- Services are required for Colorado River, Elko, Fort Yuma, and Uintah-Ouray Service Units, supporting American Indian and Alaska Native beneficiaries.
- Risen Video Production, LLC is identified as the only source capable of meeting the Government's requirements for reliable, continuous nurse advice/triage telephone services.
- Services must provide 24/7 Registered Nurse (RN) access using evidence-based, nationally recognized, physician-approved triage protocols for medical, dental, and behavioral health questions.
  - Includes toll-free nurse advice lines, health information libraries, clinical assessment, encounter documentation, follow-up calls, and technical/administrative support.
  - URAC accreditation and cultural sensitivity training are required.
  - Secure data transmission and fixed per-call pricing; estimated call volumes range from 1 to 200 calls per month per location.
- Procurement is restricted under HHS FAR Class Deviation 2025-09, Amendment 2, and RFO FAR Part 12; competitive quotations are not requested, but alternate sources may submit capability information.
- Period of performance varies: CRSU is six months; ELKO, FYSU, and U&O are 12 months base plus four 12-month option periods.
- No specific product OEMs are mentioned; focus is on service provision.
- The only attachment is the Performance Work Statement detailing requirements and scope.

### Description

<p></p>

<p>&nbsp;<strong>SOLICITATION FOR RESTRICTED COMPETITION </strong></p>

<p><strong>Nurse Telephone Triage/Nurse Advice Line Services </strong></p>

<p><strong>Solicitation Number: </strong>ACQ-I.H.S.- 2026 &ndash; U- 01033</p>

<p><strong>NAICS: </strong>561320 &ndash; Temporary Help Services</p>

<p><strong>PSC: </strong>Q401- Medical &ndash; Nursing &nbsp;</p>

<p><strong>RESTRICTED COMPETITION </strong></p>

<p>The Indian Health Service (IHS), Phoenix Area Office (PAO), intends to award a commercial purchase order to provide Nurse Telephone Triage and/or Nurse Advice Line Services for continued analog telephone services at various locations within the Phoenix Area Office.</p>

<p>This acquisition is being conducted pursuant to HHS FAR Class Deviation 2025-09, Amendment 2, which requires HHS contracting staff to follow the Revolutionary FAR Overhaul (RFO) FAR Part 12 model deviation text for acquisitions of commercial products and commercial services.</p>

<p>Competition is restricted in accordance with RFO FAR 12.102(a), Restricting Competition. The Contracting Officer has documented the decision that only one source is available and the basis for that decision.</p>

<p><strong>DESCRIPTION OF REQUIREMENT </strong></p>

<p>The Indian Health Service (IHS) requires contractor-operated nurse telephone triage and advice line services to support eligible American Indian and Alaska Native beneficiaries served by CRSU, ELKO, FYSU, and U&amp;O. The services support the facilities&rsquo; missions to promote physical, mental, social, and spiritual wellness and to provide beneficiaries timely access to clinical guidance when facility staff may not be immediately available.</p>

<p>The contractor shall provide Registered Nurse (RN) access using evidence-based, nationally recognized, physician-approved triage protocols. Based on clinical assessment, advice may range from home/self-care instructions and education regarding non-emergent appointments or prescription-renewal processes to direction to urgent or emergency care. The FYSU/U&amp;O and CRSU/ELKO source documents also identify medical, dental, and behavioral health questions as within the advice-line context.</p>

<p></p>

<p><strong>Place of Performance: </strong>The anticipated period of performance is from date of award to six months but shall not exceed (1) One year of services.</p>

<p></p>

<p>Location:</p>

<p>Address:</p>

<p>Colorado River Service Unit</p>

<p>12033 Agency Road, Parker, AZ 85344</p>

<p>Elko Service Unit</p>

<p>515 Shoshone Circle, Elko, NV 89801</p>

<p>Fort Yuma Service Unit</p>

<p>401 Picacho Road, Winterhaven, CA 92283</p>

<p>Uintah-Ouray Service Unit</p>

<p>6932 E 1400s, Fort Duchesne, UT 84026</p>

<p></p>

<p><strong>BASIS FOR RESTRICTING COMPETITION </strong></p>

<p>Risen Video Production, LLC is the intended source.</p>

<p>The Government conducted market research, including review of the existing Nurse Advice/Nurse Triage Telephone Services, historical acquisition information, available commercial capabilities, consultation with Government personnel familiar with operations at Phoenix Area locations, and issuance of a public Sources Sought Notice.</p>

<p>Market research identified one potential alternative source proposing a Nurse Advice/Nurse Triage Telephone services. The information obtained did not demonstrate site-specific availability and reliability sufficient to establish that the alternative solution would satisfy the Government&#39;s minimum requirement for reliable and continuous Nurse Advice/Nurse Triage Telephone services at Phoenix Area locations.</p>

<p>No other capable source was identified. Risen Video Production, LLC is therefore the only source identified that has demonstrated the capability to satisfy the Government&#39;s minimum requirements.</p>

<p><strong>RESPONSE TO THIS SOLICITATION </strong></p>

<p>This solicitation is issued on a restricted-competition basis to Risen Video Production, LLC The Government is not requesting competitive quotations from the public.</p>

<p>In accordance with applicable public notice requirements, all responsible sources may submit information demonstrating their capability to satisfy the Government&#39;s requirement, which will be considered by the agency prior to award.</p>

<p>Any responsible source other than the intended source that believes it can satisfy the requirement should provide sufficient site-specific information demonstrating its capability to provide Nurse Advice/Nurse Triage Telephone at Phoenix Area locations, including service availability at the actual place of performance, continuity of the existing &nbsp;services, compatibility with existing Nurse Advice/Nurse Triage Telephone services, and any transition or infrastructure requirements.</p>

<p>Responses from alternate sources are not requested as competitive quotations under this solicitation and will be considered for purposes of determining whether the Government&#39;s decision to restrict competition should be reconsidered.</p>

<p><strong>SUBMISSION INSTRUCTIONS </strong></p>

<p>Capability information shall be submitted electronically to:</p>

<p><strong>Ashleigh Yazzie, </strong>Contract Specialist Indian Health Service Phoenix Area Office of Acquisition Management <strong>Email: </strong>Ashleigh.yazzie@ihs.gov &nbsp;</p>

<p><strong>Subject: </strong>ACQ-I.H.S.- 2026 &ndash; U- 01033 - <strong>Nurse Telephone Triage/Nurse Advice Line Services </strong></p>

<p><strong>Response Due: </strong>Date and time specified in SAM.</p>

<p><strong>ATTACHMENT </strong></p>

<p><strong>Attachment 1 &ndash; Performance Work Statement</strong></p>

[View original listing](https://sam.gov/opp/567c8d8c449b47ce813d754d03b8475d/view)