# SAM #26-SOL-IHS1524457

ScriptPro Pharmacy Automation Maintenance, Support, and Modernization for Indian Health Service

**Buyer:** PSC Acquisition Management Services
**Posted:** September 16, 2026
**Respond By:** September 21, 2026
**Identifier:** 26-SOL-IHS1524457
**NAICS:** 541519, 811219, 541512

This opportunity from the Department of Health and Human Services (HHS), Indian Health Service (IHS) Pharmacy Department, seeks maintenance, support, and modernization services for ScriptPro pharmacy automation systems at Gallup Indian Medical Center and Tohatchi Health Center.
- **Government Buyer:**
  - Department of Health and Human Services (HHS)
  - Indian Health Service (IHS)
- **OEM Highlight:**
  - ScriptPro is the sole Original Equipment Manufacturer (OEM) and authorized provider for all requested products and services
- **Vendors Mentioned:**
  - ScriptPro (OEM)
- **Products and Upgrades Requested:**
  - Customer Hard Drive Retention for HCI 1000 / HCI 2000 / Workflow Platform Server
  - Security Entitlement for Hard Drive Retention (per node/server/robot)
  - ScriptPro Firewall Management and Endpoint Security Management (per pharmacy)
  - Endpoint Security for server computers, HCI VMs, and client computers (total quantity: 13)
  - Robot Upgrade: Windows 11 OS, Legacy CPU to i5C6 Computer, Peripherals On-Site Upgrade (SP X00 or CRSX Client)
  - SP Datapoint or Notice Board Factory Upgrade: i5C4 to i5C6, Windows 11
  - SPCE On-Site Upgrade: Server OS 2019, SQL 2019 (quantity: 4)
  - Server Upgrade: Windows 2019 OS and SQL 2019 Database for SP Central Expanded Server (primary and secondary)
  - Customer Owned Equipment Uninstall and support termination
- **Services Requested:**
  - Preventive maintenance, emergency repairs, safety inspections, and software updates for ScriptPro equipment
  - Operating system and infrastructure upgrades for robotic systems, servers, and client devices
  - Security controls including endpoint protection, firewall management, encryption, and access controls
  - System validation, testing, and verification
  - Decommissioning of obsolete components
- **Unique Requirements:**
  - Only ScriptPro can provide these services due to proprietary integration and warranty preservation
  - Upgrades must ensure cybersecurity compliance and continuity of pharmacy operations
  - High-volume prescription fulfillment (approx. 1,000 prescriptions daily)
  - Services must include hardware upgrades (BIOS, processors, memory, SSD) and compatibility with existing workflows
- **Quantities:**
  - Multiple endpoint security licenses (total: 13)
  - Multiple hardware and software upgrades (see product line items for details)
- **Period of Performance:**
  - One-year base period
  - Services are severable and cover ongoing maintenance and upgrades


### Description

<p>The Department of Health and Human Services (HHS) Indian Health Service (HIS) has a need for ScriptPro maintenance and support.&nbsp;The Pharmacy Department utilizes ScriptPro pharmacy automation equipment to support high-volume prescription fulfillment and patient safety. The department fills out approximately 1,000 prescriptions daily. Continued vendor maintenance is required to preserve equipment warranties, reduce medication errors, and ensure accurate National Drug Code (NDC) verification.&nbsp;This requirement combines&nbsp; ongoing maintenance services with a comprehensive operating system and infrastructure upgrade to ensure system reliability, cybersecurity compliance, and continuity of pharmacy operations.</p>

[View original listing](https://sam.gov/opp/e5f3c5f6c0bf461e82fd1e2480638cad/view)