# Oregon Buys #S-73000-00015263

ODOT Solicitation for SaaS ITSM Platform Replacement and Migration

**Posted:** September 15, 2026
**Respond By:** October 29, 2026
**Identifier:** S-73000-00015263
**NAICS:** 541512, 541513

The Oregon Department of Transportation (ODOT) Information Systems division is seeking a cloud-based SaaS IT Service Management (ITSM) platform to replace its current BMC Remedy 8.1.02 system.
- Government Buyer:
  - Oregon Department of Transportation, Information Systems division
- OEMs and Vendors Mentioned:
  - BMC (current system being replaced)
  - Potential SaaS ITSM OEMs (e.g., ServiceNow, Ivanti, Atlassian, Freshworks, Cherwell, ManageEngine)
  - Prominent resellers: A&T, CDWG, Carahsoft Technology Corp, Lumen, SHI, Smartronix, Strategic Communications
- Products/Services Requested:
  - Cloud-based SaaS ITSM platform with modules for:
    - Incident Management
    - Asset Management (Hardware and Software)
    - Service Request Management
    - Knowledge Management
    - Problem Management
    - Change Management
    - Reporting
  - Implementation and migration services from BMC Remedy 8.1.02
  - Microsoft Entra ID (Azure AD) SSO integration
  - Email integration
  - Data migration
  - Training and technical documentation
  - Ongoing maintenance and operations support (annual subscription)
  - Consulting services for system modifications
- Unique or Notable Requirements:
  - Must support approximately 5,000 users for request/incident submission and 252 IT personnel with varying access levels
  - Compliance with Oregon IT security standards, including NIST SP 800-53 moderate controls
  - No offshore or foreign services permitted
  - Implementation must be completed within six months of Notice to Proceed
  - Pricing must cover implementation, five years of maintenance/operations, and consulting for modifications
  - References and demonstration of system capabilities required
  - Migration from BMC Remedy 8.1.02 is a core requirement

### Description

The Oregon Department of Transportation is issuing a Request for Quotes (RFQ) to procure a cloud-based Software-as-a-Service (SaaS) Information Technology Service Management (ITSM) platform to replace its current system. The new platform must provide required ITSM functions including incident management, asset management, service request management, and reporting, with capabilities to expand to knowledge, change, and service level management. The contract will cover implementation, migration from the existing system, training, documentation, project management, and ongoing maintenance and support. The initial contract term is two years after final acceptance with options to renew.

[View original listing](https://oregonbuys.gov/bso/external/bidDetail.sda?docId=S-73000-00015263&external=true&parentUrl=close)