# SAM #36C25926Q0862

UPS Battery Replacement and Maintenance Services for VA Waco Call Center

**Buyer:** VHA Network Contracting Office 19
**Posted:** September 15, 2026
**Respond By:** September 22, 2026
**Identifier:** 36C25926Q0862
**NAICS:** 811210, 811212

This opportunity from the Department of Veterans Affairs seeks UPS battery replacements and maintenance services for the Waco Call Center in Texas.
- **Government Buyer:**
  - Department of Veterans Affairs, Veterans Health Administration, Member Services, Waco Call Center
- **OEMs and Vendors:**
  - Eaton (OEM for replacement batteries and battery cabinets)
  - Mitsubishi (OEM for some UPS/UPM units)
- **Products Requested:**
  - 160 Eaton OEM replacement batteries (model PWHR12390W4FR)
    - Valve-Regulated Lead-Acid (VRLA), Absorbed Glass Mat (AGM) type
    - 12V DC nominal voltage, 390W discharge rating per cell, 100 Ah capacity
    - UL-listed, IEEE 1188 compliant, Group 31 case size, minimum 2-year manufacturer warranty
  - UPS/UPM units (Eaton 93PM-150-3, Eaton 9390-120, Mitsubishi UP9933A-A803DU-4)
  - Battery cabinets (Eaton PWHR12390W4FR)
  - Remote panel monitors
- **Services Requested:**
  - One-time removal, disposal, and installation of 160 batteries (hazardous waste handling and certification)
  - Semi-annual preventive maintenance for 4 UPS/UPM units and battery cabinets
  - Quarterly battery checks
  - Annual repair parts allowance
  - Corrective and emergency repair services (with specified response times and warranty coverage)
  - Installation and calibration of new batteries
- **Unique/Notable Requirements:**
  - Replacement batteries must meet Eaton OEM specifications
  - Strict technician qualifications and warranty requirements
  - Battery replacement must be completed within 30 days after contract award
  - Preventive maintenance begins within 60 days
  - Hazardous waste handling and certification required for battery disposal
  - Contract includes a base year plus four option years (total up to 5 years)
  - Set aside for small businesses under NAICS 811210

### Description

<p><strong>SUBJECT*&nbsp;</strong>UPS Battery Replacements and Service&nbsp;&nbsp;</p>

<p></p>

<p><strong>GENERAL INFORMATION</strong></p>

<p><strong>CONTRACTING OFFICE&rsquo;S ZIP CODE*</strong></p>

<p>80111</p>

<p><strong>SOLICITATION NUMBER*</strong></p>

<p>36C25926Q0862</p>

<p><strong>RESPONSE DATE/TIME/ZONE</strong></p>

<p>09-22-2026 12:00 CENTRAL TIME, CHICAGO, USA</p>

<p><strong>ARCHIVE</strong></p>

<p>30 DAYS AFTER THE RESPONSE DATE</p>

<p><strong>RECOVERY ACT FUNDS</strong></p>

<p>N</p>

<p><strong>SET-ASIDE</strong></p>

<p>SBA</p>

<p><strong>PRODUCT SERVICE CODE*</strong></p>

<p>J059</p>

<p><strong>NAICS CODE*</strong></p>

<p>811210</p>

<p><strong>CONTRACTING OFFICE ADDRESS</strong></p>

<p>Department of Veterans Affairs</p>

<p>Network Contracting Office</p>

<p>NCO 19</p>

<p>6162 South Willow Drive, Suite 300</p>

<p>Greenwood Village CO&nbsp; 80111</p>

<p></p>

<p><strong>POINT OF CONTACT*</strong></p>

<p></p>

<p></p>

<p>Contract Specialist</p>

<p>Thomas Parsons</p>

<p>thomas.parsons2@va.gov</p>

<p>918-577-3532</p>

<p></p>

<p></p>

<p><strong>PLACE OF PERFORMANCE</strong></p>

<p><strong>ADDRESS</strong></p>

<p>VA Medical Center</p>

<p></p>

<p>Waco Call Center, Bldg. 90</p>

<p></p>

<p>4800 Memorial Drive</p>

<p></p>

<p></p>

<p></p>

<p>Waco TX</p>

<p><strong>POSTAL CODE</strong></p>

<p></p>

<p><strong>COUNTRY</strong></p>

<p></p>

<p></p>

<p><strong>ADDITIONAL INFORMATION</strong></p>

<p><strong>AGENCY&rsquo;S URL</strong></p>

<p></p>

<p><strong>URL DESCRIPTION</strong></p>

<p></p>

<p><strong>AGENCY CONTACT&rsquo;S EMAIL ADDRESS</strong></p>

<p>thomas.parsons2@va.gov</p>

<p><strong>EMAIL DESCRIPTION</strong></p>

<p>Contract Specialist Thomas Parsons</p>

<p></p>

<p></p>

<p><strong>DESCRIPTION</strong></p>

<p>SEE ATTACHMENT(S)</p>

<p></p>

<p>See attached document: S02 - RFQ 36C25926Q0862.</p>

<p>See attached document: Statement of Work.</p>

<p>See attached document: VAAR 852.219-75.</p>

[View original listing](https://sam.gov/opp/22b5a9bac71e462d98b7be76ac187b0a/view)