# Quebec SEAO #20165883

Santé Québec seeks SaaS solution for virtual waiting management

**Posted:** August 22, 2026
**Respond By:** September 25, 2026
**Identifier:** 20165883
**NAICS:** 541512, 541519

Santé Québec, a government health agency in Quebec, is seeking bids for a cloud-based SaaS solution to manage virtual waiting processes.
- Government Buyer:
  - Santé Québec (Quebec health agency)
- OEMs and Vendors:
  - No specific OEMs or vendors are named in the solicitation
- Products/Services Requested:
  - Cloud-based SaaS virtual waiting management solution
  - No part numbers or purchase quantities specified
- Unique or Notable Requirements:
  - Minimum bid security of 2% of contract value required
  - Procurement subject to trade agreements: Quebec-Ontario (ACCQO), CETA, CFTA
  - All bid documents and requirements available via SEAO portal
- Contract Duration:
  - One year with option to renew for an additional year

### Description

This solicitation is for the acquisition of a cloud-based (SaaS) virtual waiting management solution. The contract duration is one year with an option to renew for an additional year. The procurement is managed by Santé Québec and involves cloud management software to improve virtual waiting processes. A virtual pre-bid meeting is scheduled, and the bid response deadline is September 25, 2026. The procurement is subject to applicable trade agreements including Quebec-Ontario (ACCQO), CETA, and CFTA.

[View original listing](https://seao.gouv.qc.ca/avis-resultat-recherche/consulter?ItemId=c041ec31-ed22-44d5-a617-d4b67f00a97d)