Santa Clara Valley Water District PlanetBids #141436

Water Rate Assistance Program Administration and Outreach Services for Valley Water

Valley Water in Santa Clara County is seeking a qualified firm to administer its Water Rate Assistance Program (WRAP): - Program administration includes: - Application intake, eligibility screening, payment processing, recordkeeping, reporting, and program oversight - Disbursement of funds directly to water service providers for eligible participants - Multilingual community outreach and application assistance required - Focus on reaching income-eligible households, especially those facing language, technology, or access barriers - Vendor must: - Have at least five years' experience administering public or utility assistance programs - Demonstrate capacity for high-volume payment processing - Provide accessible, multilingual services using secure systems - Maintain secure participant data and ensure compliance with public sector requirements - Deliver timely and accurate reporting - No specific OEMs or commercial vendors are named in the solicitation - Notable requirements: proven experience, secure systems, and multilingual outreach capabilities

Description

Valley Water is seeking experienced and qualified firms to provide administration, outreach, and fund disbursement services for the Water Rate Assistance Program (WRAP). The services include application processing, multilingual community outreach, eligibility verification, payment distribution to water service providers, and program reporting and oversight. The goal is to support efficient, transparent, and equitable delivery of water bill assistance to income-eligible households throughout Santa Clara County. The program requires managing secure participant data, conducting accessible outreach, and ensuring compliance with public sector requirements.

View original listing