Tacoma Cityoftacoma #PI26-0051F

Shoreline Permitting Workflow Management System for Tacoma Power

The City of Tacoma's Utility Technology Services / Solutions Delivery & Transformation division is seeking proposals for a Shoreline Permitting Workflow Management System to modernize and automate shoreline permit processes for Tacoma Power. - Government Buyer: - City of Tacoma, Tacoma Power, Utility Technology Services / Solutions Delivery & Transformation - Products/Services Requested: - Shoreline Permitting Workflow Management System (centralized digital platform) - Public-facing permit portal for applicants - Guided application forms and document management - Automated workflow and compliance tracking - GIS integration and online payment processing - Inspection scheduling and robust reporting tools - Role-based security, data encryption, and administrative configurability - Migration of legacy records and documents - Implementation services (project planning, configuration, deployment) - Training for administrators and end-users - Ongoing support and maintenance (help desk, escalation, customer success) - Unique/Notable Requirements: - System must support secure applicant access and automated notifications - Vendors must complete a cybersecurity workbook addressing NIST 800-53 controls and supply chain risk management - Experience with permitting systems for public utilities is required - Contract term is three years with two optional one-year renewals - No specific OEMs or vendors are named in the solicitation - Estimated contract value is $500,000 - Place of performance and delivery: Tacoma Public Utilities Administration Building North, Tacoma, WA

Description

This solicitation is for the procurement of a Shoreline Permitting Workflow Management System to support permit applications, reviews, inspections, and compliance activities across Tacoma Power's shorelines. The system aims to replace fragmented manual processes with automated workflows and a public-facing online permit portal. The project includes requirements for secure online portals, document management, workflow automation, GIS integration, payment processing, inspections scheduling, compliance tracking, notifications, reporting, security, administration, and implementation support. The estimated contract value is $500,000.

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