SAM #36C25626Q0829

Annual OEM Maintenance Services for ScriptPro Robotic Prescription Dispensing Systems and Associated Equipment

The Department of Veterans Affairs is seeking annual OEM maintenance services for ScriptPro Robotic Prescription Dispensing Systems and associated pharmacy equipment at multiple VA medical facilities and clinics. - Government Buyer: - Department of Veterans Affairs, Network Contracting Office 16 - OEM Highlight: - ScriptPro is the sole OEM for all robotic dispensing systems and associated equipment - Vendors Mentioned: - ScriptPro (OEM) - Products/Equipment Covered: - Robotic prescription dispensing systems - Audio package setup and speakers - Electronic signature devices - Endpoint security management (per pharmacy and per server/client) - Eyecon Model 9420 and interface controller - Prescription notification boards (32" and 40") - Pharmacy services portal server - Workflow management system software and device license packages - Reinforced bi-fold doors, robotic cell multiplexor, inventory management module - SP Central Expanded Platform, server, datapoint, kiosk, printer, standard interface, ticket window display - Smart card scanner, compact robotic prescription dispensing system (model 75) - Services Requested: - Annual OEM maintenance including telephone and remote support - On-site remedial and preventive maintenance - Priority parts delivery - Software and OS updates - Database and interface maintenance - Security management - Unique/Notable Requirements: - Strict adherence to ScriptPro OEM technical data, service bulletins, prescribed maintenance intervals, and warranty conditions - Rapid response for emergency repairs - Comprehensive documentation for all service activities - Places of Performance: - Veterans Health Care System of the Ozarks (Fayetteville, AR) - Springfield CBOC (Springfield, MO) - Branson CBOC (Branson, MO) - Ft. Smith CBOC (Fort Smith, AR) - Joplin CBOC (Joplin, MO) - Contract Structure: - Firm-fixed-price contract with one-year base period and four one-year option periods

Description

4 of 5 Product Description Template April 2013

DEPARTMENT OF VETERANS AFFAIRS NETWORK CONTRACTING OFFICE (NCO) 16 Veterans Health Care System of the Ozarks (VHSO) 1100 N College Ave, Fayetteville, AR 72703

REQUEST FOR INFORMATION 36C25626Q0829

BACKGROUND: The Veterans Health Care System of the Ozarks (VHSO) requires annual maintenance services for the ScriptPro Robotic Prescription Dispensing Systems and associated equipment. These services must include telephone support, remote support, and on-site remedial and preventive maintenance under a firm-fixed-price contract consisting of a one-year Base Period and four additional one-year option periods, exercisable at the Government's discretion. All annual equipment services must adhere to OEM technical data, service bulletins, prescribed maintenance intervals, and warranty conditions. All service activities must follow current OEM approved procedures. The NAICS Code for this procurement is 339112.

TASK: The following outlines the annual OEM compliance maintenance services for the ScriptPro Robotic Prescription Dispensing Systems and their associated equipment: Provide telephone support Monday-Friday 8am-5pm, CST; Technical and Clinical Applications. Provide emergency repair on equipment when notified of corrective action need by Biomed Representative, with one business day on-site response time. Include coverage of parts, labor, and travel to complete corrective maintenance. Provide Priority parts delivery, including overnight shipment. Provide licenses and updates for software and Operating Systems (OS). Provide database updates. Provide interface maintenance.

Government-Furnished Property: CLIN Item Description Serial Number 1 Audio Package Setup/System Integration Audio Package Setup/System Integration for Notice Board 1-808767752 2 Audio Package Speaker Audio Package Speaker 1-808767725 <!-- Additional rows omitted for brevity -->

Delivery: - On-site work should be completed between 8am and 4:30pm CST, Monday through Friday, excluding holidays. - If Biomed Representative agrees to after-hours billable service; Labor and Travel will be at the vendor’s preferred contract billing rate at the contract start date. No billable service to be performed without a separate PO. - Biomed Representative will be informed in the following situations: To schedule any work. After arriving on site, but before any work is started. To provide an approximate timeframe for the work. As soon as it is known that the work will take longer than expected. At completion of work prior to leaving the facility. Report any incomplete aspects of the work or issues that could not be corrected during the visit. Provide a written plan for corrective action for any work that cannot be completed within 24 hours. Plan must be provided to and approved by Biomed Representative. - Vendor will provide documentation for each occurrence that service is provided. Documentation to be provided within 5 business days of work completion. Service reports shall be provided for all service activities including preventive maintenance, emergency repair, and safety inspections, and must contain the following information: Name of Site SR Number Tech Name Date and Time Issue Reported By If applicable Product Problem Area if applicable Resolution if applicable Serial Number Serviced or Replaced Signature of Pharmacy Staff member who witnessed service event (available upon request within 90 days of service date) Service Reports will be e-mailed at the completion of work or when the problem resolution is set to complete. Electronic copy sent to COR via email: TBD.

Invoices: Submitted monthly, in arrears via Tungsten.

REQUESTED RESPONSES: The intent of this Request for Information is to establish sources to define the procurement strategy (e.g., set-aside, sole source, unrestricted) for a solicitation that VA intends to post in the near future. Interested contractors are requested to respond in accordance with the following: Please respond to this RFI if you can provide the annual services per the OEM compliance for the ScriptPro Robotic Prescription Dispensing Systems and Associated Equipment. In the response please cite your business size status. If you have an existing GSA or VA, Federal Supply Schedule contract, please include the contract details in your response. Please note that VA is particularly interested in determining the availability of Small Business. If your company is a small business that can provide these services in compliance with the OEM, please respond to this RFI.

CONTACT INFORMATION AND RESPONSE DUE DATE: Please email all responses to diyonne.williams@va.gov. Please respond to this RFI no later than June 5, 2026 at 5 PM (CT).

DISCLAIMER: This RFI is issued solely for informational and planning purposes and does not constitute a solicitation. Responses to this notice are not offers and cannot be accepted by the Department of Veterans Affairs to form a binding contract. Respondents are solely responsible for all expenses associated with responding to this RFI.

View original listing