Sacramento Opengov #255986

Sacramento County Seeks Consultant for Customer Service Training Program

This opportunity involves the County of Sacramento's Development Review Team seeking a consultant to enhance customer service through a tailored training program. - Government Buyer: - County of Sacramento, Community Services Agency, Development Review Team - Products/Services Requested: - Design, development, and delivery of a customized customer service training program - Focus on the County's 'Four Pillars' of Customer Service: Empathy, Responsive and Timely Service, Clear and Consistent Communication, and Empowerment - Curriculum development, creation of training materials, delivery of training sessions, and follow-up/evaluation activities - Training for approximately 250 staff members across Community Development, Transportation, and Water Resources departments - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - 15-page proposal limit - Electronic submission via OpenGov - Evaluation criteria include experience, personnel qualifications, methodologies, cost, and references

Description

The County of Sacramento Development Review Team is seeking proposals from qualified firms to provide administrative and instructional development services for a customized customer service training program. The training will focus on the County's Four Pillars of Customer Service: Empathy, Responsive and Timely Service, Clear and Consistent Communication, and Empowerment. The selected consultant will design, develop, and deliver the training, including curriculum development, training materials, follow-up, and evaluation. The goal is to enhance customer service culture among approximately 250 staff across multiple departments involved in land development activities.

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