New York State Contract Reporter #E500145TT

SUNY Albany Solicits Cloud-Based Financial Aid Verification Solution

The State University of New York (SUNY) at Albany is seeking proposals for a cloud-based, vendor-hosted Financial Aid Verification Solution to modernize and streamline its financial aid operations. - Government Buyer: - State University of New York (SUNY), University at Albany, Procurement Services - Products/Services Requested: - Comprehensive Financial Aid Verification Solution (cloud-based, vendor-hosted) - Must support online verification workflows, electronic forms, secure document submission, automated communications, and robust reporting - Required to handle related financial aid processes: Satisfactory Academic Progress (SAP), Dependency Overrides, Appeals, and Professional Judgment - Integration with Oracle PeopleSoft Campus Solutions (Student Information System) - Estimated annual verification volumes: 2,550–3,000 cases - Implementation, training, and ongoing support services - OEMs and Vendors Mentioned: - Past vendors: Inceptia (NE Student Loan Program, Inc), CampusLogic - Unique/Notable Requirements: - Cloud hosting with high availability (≥99.9% uptime) - Robust security: data encryption, audit logs, US-based data storage, SOC 2 Type 2 or ISO/IEC 27001:2022 certification - Accessibility: WCAG 2.1 AA compliance - Role-based access control and secure authentication (SSO, LDAP, Entra, Shibboleth) - Compliance with Federal Student Aid (Title IV), FERPA, New York State, SUNY, and institutional regulations - Minimum five years of higher-education experience and at least four similar clients - Diversity goals: 6% SDVOB, 15% MBE, 15% WBE participation - Required submissions: cost proposal, feature survey, accessibility documentation (VPAT), security compliance documentation, references

Description

The University at Albany Financial Aid office is seeking proposals for a comprehensive, cloud-based, vendor-hosted Financial Aid Verification platform. The solution should support online verification workflows, electronic forms, document submission, secure communications, and reporting to enhance efficiency, compliance, and the student and family experience. It must also support related financial aid operations such as Satisfactory Academic Progress, Dependency Overrides, Appeals, and Professional Judgment, and comply with Federal Student Aid (Title IV) regulations. Bidders must have at least five years of experience delivering higher-education Financial Aid Verification Solutions with at least four current clients of similar size and complexity.

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