Glendale Granicus #CMS-2026

City of Glendale RFP for Claims Management Software Solution and Services

The City of Glendale, California, is seeking proposals for a fully integrated Claims Management Software solution to enhance its claims processing and compliance capabilities. - Government Buyer: - City of Glendale Department of Information Technology - IT Project Manager: David Gougis - Products/Services Requested: - Claims Management Software Solution - Must support third-party liability claims management from intake through closure - Features required: electronic claim intake, claimant self-service, incident intake (linking multiple claims to a single occurrence), diary and claim tracking with automatic reminders, configurable alerts, and comprehensive task calendars - Document imaging, financial controls, litigation tracking, and compliance with PRISM reporting standards - Compatibility with the city's technical environment and support for SaaS/subscription models - System integration capabilities - Implementation and Support Services - Project management, business process analysis, data migration, system integration, testing, training, change management, and ongoing technical support - Warranty and maintenance services - Notable Requirements: - Vendors must demonstrate experience with public sector clients and financial stability - References from local public agencies required - Detailed implementation, project management, and staffing plans - Compliance with city-specific contractual and legal requirements - Mandatory response forms and pricing sheets included in the RFP - No specific OEMs or vendors are named in the solicitation; the city is open to proposals from qualified software providers.

Description

The City of Glendale's Department of Information Technology issued this Request for Proposal (RFP) for Claims Management Software. The procurement seeks a fully integrated software solution to improve claims management capabilities, including features such as claims management for third-party liability, electronic claim intake, incident intake, diary and claim tracking, and more. The RFP includes various appendices and documents necessary for proposal submission. The deadline for submission is July 1, 2026, at 5:00 PM.

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