# SAM #36C24126Q0372

VA VISN 1 Enterprise Autonomous Mobile Robot Delivery System BPA

**Buyer:** Department of Veterans Affairs
**Posted:** March 30, 2026
**Respond By:** June 04, 2026
**Identifier:** 36C24126Q0372
**NAICS:** 541330, 339113, 541512, 423450, 541513, 541690, 811212, 423430

This opportunity is a large-scale procurement by the Department of Veterans Affairs, VISN 1 New England Healthcare System, for an enterprise-wide Autonomous Mobile Robot (AMR) Delivery System across all VISN 1 medical centers.
- **Government Buyer:**
  - Department of Veterans Affairs (VA), VISN 1 New England Healthcare System
  - Network Contracting Office 1 (NCO 1), Augusta, ME
- **Products and Services Requested:**
  - 21 Autonomous Mobile Robots (AMRs) with advanced navigation, mapping, obstacle detection, and docking/charging capabilities
  - Accessories, radios, communication devices, PoE/IT support hardware
  - Installation, configuration, commissioning, and project management
  - Comprehensive training for clinical, technical, and biomed staff
  - Warranty, preventive and unscheduled maintenance, 24/7 remote monitoring, and technical support
  - Data integration, reporting, and cybersecurity compliance (FedRAMP, FIPS, VA Directive 6500, HIPAA)
  - Software licenses for AMR operation, fleet management, and mapping/configuration tools
  - Trade-in or disposal of 18 existing Aethon TUG robots
  - Elevator and automatic door integration, support for uneven floors, and chain-of-custody auditing
- **Unique or Notable Requirements:**
  - Turnkey, phased deployment across 10+ VA medical centers in New England
  - Vendor must provide both hardware and all related services (installation, training, support, maintenance)
  - Strict response times: 1-hour phone, 4-hour remote, 24-hour onsite support
  - Compliance with VA security, privacy, and data protection standards
  - Option for purchase or lease, with annual software licensing renewals
  - No food or supply transport; robots are for pharmacy and laboratory delivery only
- **OEMs and Vendors Mentioned:**
  - Existing Aethon TUG robots are being replaced/disposed; no specific OEMs for new AMRs are named in the solicitation
- **Quantities and Part Numbers:**
  - 21 AMRs, 18 TUG robots for disposal, annual FIPS/WIFI card charges per robot, and multiple software/service line items; no specific part numbers provided

### Description

The purpose of this amendment is to provide responses to inquiries submitted by prospective offerors. The deadline for receipt of offers remains unchanged at June 4, 2026, at 1:00 PM EST.

[View original listing](https://sam.gov/opp/6c7aa08fed854f8ea906ab8cfca9293e/view)