🔴 LIVE: Hearing on New York City’s 311 System

The New York City Council Committee on Technology held a hearing on the city’s 311 system on October 1, 2026. The administration reported that 311 received 37 million customer contacts in 2025 and discussed proposed improvements, including GPS pin-drop location reporting (Intro 173), routing non-emergency traffic complaints to NYPD’s Transportation Bureau (Intro 669), and other complaint-routing and tracking proposals. Officials said work on GPS-based location tools with ESRI is underway, while noting that agencies—not 311—control service-request responses and closures. No votes were taken.