RFP-26-00262 Eval Comm Meeting for Customer Billing, Payment, and Engagement Solution- 09.29.26

Hillsborough County evaluation committee meeting, September 29, 2026: The committee evaluated proposals for RFP-26-00262, Customer Billing, Payment, and Engagement Solution. Members reached consensus scores across system quality, proposer qualifications and experience, implementation approach/work plan, and a formula-based cost criterion. Blue Heron Consulting Corporation received the highest recorded total at 86.92 points and ranked first, followed by Catalyst Payments LLC at 80.86 (second) and Kubra Data Transfer Ltd. at 77.91 (third). The committee reviewed rankings and scores for multiple other proposers as well. No contract award or spending approval was made during the meeting; the evaluation and ranking process was the action taken, with proposers directed to monitor the county’s solicitation portal for updates.

Discussion focused on whether proposals offered an integrated solution, demonstrated relevant utility experience, and provided sufficient implementation detail, quality assurance plans, and support. Members raised concerns about reliance on multiple vendors or subcontractors, unclear responsibility, missing mobile-app or live-chat capabilities, and incomplete or vague schedules. The committee also considered customer self-service, payment channels, Oracle/CCS integration, and disaster recovery. No contract dollar amounts were stated; the quoted-cost criterion was represented as points in the scoring totals. The cone of silence remained in effect during the evaluation.