Community Services Committee 09-23-2026

The City of Norwalk, Connecticut Community Services Committee met on September 23, 2026, to discuss key procurement and compliance initiatives. The committee authorized the mayor to enter into a three-year contract with Patagonia Health Inc. for an electronic health record (EHR) software solution, not to exceed $1,504,576.30, including two one-year extensions. The new EHR system aims to replace a 15-year-old platform, offering enhanced security, improved billing and revenue optimization, patient portals, and advanced reporting capabilities. Funding for the initial development phase is supported by grants, with ongoing licensing fees to be incorporated into the IT operating budget. Additionally, the committee received a detailed presentation on the city's updated Americans with Disabilities Act (ADA) transition plan, funded by Westcog and developed by WT Group. The plan includes comprehensive evaluations of 54 city facilities and parks against federal and state accessibility standards, with an estimated $10 million cost phased over 16 years. The plan emphasizes programmatic accessibility, community engagement, and integration with the city's capital improvement schedule to optimize budgeting and compliance efforts. The committee discussed strategies for ongoing ADA compliance coordination across departments and the importance of formalizing ADA oversight roles within city departments.