Transparency, Engagement, and Communications Meeting | 9-16-26 | 9:00 a.m.

The City of High Point held a Transparency, Engagement, and Communications meeting on September 16, 2026, focused on presenting the city's utility customer text messaging service. Jeremy Cobalt, Customer Service Director, detailed how the text messaging platform enhances customer service by enabling customers to receive outage notifications, report outages, and receive leak alerts through automated meter infrastructure (AMI) technology. The service has sent nearly 20,000 messages in August 2026 alone and has helped identify continuous water consumption leaks, potentially saving customers up to $345,000. The discussion included the operational thresholds for leak alerts, customer engagement strategies, and efforts to improve contact information accuracy. No procurement actions or contract awards were discussed during this informational presentation.