Copy of Walnut Creek City Council: Study Session - 9/15/2026

The City of Walnut Creek held a special City Council study session on September 15, 2026, focused on updates from the Development Services Team regarding process improvement projects. The presentation detailed efforts to enhance the permitting and development application processes through lean principles, aiming to improve clarity, communication, and efficiency. Key initiatives included redesigning customer resources such as journey maps and comment letters, expanding consultation services with tiered options and associated fees, updating external agency contact information, and improving the permit application portal and website content. The team reported measurable reductions in permit review response times and positive customer feedback. Council members engaged in a detailed discussion about permit clarity, communication with applicants, and ongoing monitoring of process improvements. The meeting concluded with a unanimous vote to accept the report and commend the Development Services Team for their work, signaling continued commitment to streamlining development services and enhancing customer experience in Walnut Creek.