# Walnut Creek City Council: Study Session - 9/15/2026


**Body:** City of Walnut Creek
**Date:** September 14, 2026
**Jurisdiction:** SLED

**Tags:** Construction & Infrastructure, Professional Services, Contracting Vehicles, Policy


The City of Walnut Creek City Council held a special study session on September 15, 2026, focused on updates regarding the Development Services Team's process improvement projects. The presentation detailed extensive efforts to enhance the permitting and development application processes through lean business principles, aiming to increase clarity, improve communication, and boost efficiency. Key initiatives included the creation of customer journey maps, redesign of comment letters, expanded development consultation services with tiered fee structures, and improvements to the city website and permit application portal. The council and public expressed strong support for the cultural shift toward customer-centric service and streamlined processes, noting measurable reductions in permit processing times and high customer satisfaction. The meeting concluded with a motion to accept the report and commend the team for their work, reflecting a commitment to ongoing process improvements to better serve developers and the community.

**Source:** City of Walnut Creek