Cable Television Advisory Committee Meeting Aug 14, 2026

The Town of Amherst Cable Television Advisory Committee held a virtual meeting on August 14, 2026, primarily to discuss the results of a recent community survey regarding Comcast cable and internet services, customer service issues, and potential future considerations including town-operated internet service. The committee reviewed survey data showing significant dissatisfaction with Comcast's customer service and discussed incorporating these findings into an upcoming ascertainment report to guide negotiations with Comcast. They also considered the draft license agreement and the need for specific customer service metrics, while acknowledging legal and practical constraints on contract language. The committee planned to focus on drafting detailed recommendations for the town manager and attorney to review, with an emphasis on customer service improvements and future legislative advocacy. Additionally, the committee briefly addressed financial matters related to PEG funding and Amherst Media, noting their role is primarily to register and pass on such information. The meeting concluded with plans for further meetings to finalize the report and recommendations.