2026.08.18. Town Council Work Session

The Town of Apex held a work session on August 18, 2026, focusing primarily on utility billing challenges and customer service policy updates. Town officials presented detailed data on past due utility accounts, highlighting a total of approximately $4.7 million in outstanding balances, with discussions on payment plans, late fees, and disconnection policies. They proposed extending payment plans up to 24 months for residential customers and up to 36 months for commercial accounts under certain conditions, aiming to balance customer flexibility with fiscal responsibility. The council also considered updates to the customer service policy, including disconnection restrictions during extreme weather and adjustments to financial assistance programs based on household size. Additionally, the session addressed procedural issues related to board appointments, recommending ordinance amendments to ensure timely mayoral recommendations and reduce appointment delays. No specific contract awards or procurement decisions were made during this meeting, but the discussions on billing and policy changes could influence future vendor engagements and service contracts related to utility management.