Hội thảo trực tuyến San José 311 (San José 311 Webinar) - Ngày 11 tháng 3 năm 2026

This was a City of San Jose webinar held on March 11, 2026, focused on the San Jose 311 service, which is the city's non-emergency hotline and digital platform for residents to report issues such as illegal dumping, noise complaints, parking violations, and requests for free trash pickup. The session provided detailed information on how residents can access the 311 service via phone, website, or mobile app, available in multiple languages including English, Spanish, Vietnamese, and soon Cantonese. The discussion included updates on service level agreements (SLAs) and performance metrics, such as response times for streetlight repairs and trash collection, highlighting recent budget increases to double resources and reduce backlogs. The city also addressed challenges related to abandoned vehicles, illegal parking, and encampments, explaining enforcement procedures and coordination with other agencies. While no specific contract awards or procurement actions were mentioned, the meeting emphasized ongoing operational improvements and resource allocations for 311-related services and community maintenance efforts.