San José 311 Webinar - March 11, 2026

This webinar hosted by the City of San Jose on March 11, 2026, provided an overview of the San Jose 311 service, which allows residents to report non-emergency city issues such as illegal dumping, graffiti, potholes, and street light outages. The session detailed how residents can access the service via phone, app, or website, and explained the process for submitting requests and receiving updates. City staff discussed service level agreements (SLAs) for various issues, noting challenges such as a backlog in street light repairs due to vandalism and theft, which the city is addressing with increased budget and resources. The webinar also covered language support expansion plans, policies on junk pickup, abandoned vehicles, and encampment management, emphasizing coordination among city departments and community outreach. While no specific procurement or contract awards were discussed, the meeting highlighted budget allocations for street light repair capacity and ongoing service improvements.