Cary Council Work Session – July 23, 2026

The Cary, NC Council Work Session on July 23, 2026, focused extensively on utility billing system upgrades and transit developments. The council discussed plans to replace the aging utility billing system and customer portal with Oracle Customer Cloud Service to improve functionality, automation, and ADA compliance. The new system aims for a 2027 rollout, with ongoing community engagement and testing. Security concerns related to the new platform, including AI-driven automation, were raised, with commitments to involve cybersecurity experts in future updates. Additionally, the council reviewed transit projects including the Western Bus Rapid Transit (BRT) corridor and its extension, the downtown Multimodal Center construction progress, and the suspension of the downtown loop bus service due to driver shortages. A motion was passed unanimously directing staff to explore reallocating downtown loop service hours to underserved areas in Districts C and D, with options to be presented to the council. Funding discussions for transit projects highlighted reliance on Wake Transit Plan allocations and the need to maintain baseline service levels to retain federal funding.