2026-07-16 Government Efficiency & Customer Services

The Honolulu City Council's Committee on Government Efficiency and Customer Services held a meeting on July 16, 2026, focusing on an update from the Department of Customer Services regarding the upgrade of the driver's license card production system. Director Kim Hashiro presented details about the new card design, which incorporates advanced security features such as laser engraving, anti-counterfeit patterns, and updated Real ID markings. The upgrade also involves replacing outdated hardware and software to streamline the card production process, improve customer service by consolidating processing steps, and enable online status tracking for card production. The project is currently in the testing phase with a planned go-live in the fall of 2026. Budget discussions revealed that the cost increase in the FY26 and FY27 budgets reflects the multi-year contract for the upgraded system, with costs built into the per-card price. The committee also discussed potential future enhancements, including collecting additional customer data and moving towards electronic renewal notices to reduce mailing costs. The upgrade aims to enhance security, reduce fraud, and improve operational efficiency, with considerations for disaster response and expanded online services.