Work Session May 19, 2026: New Utility Billing Software, Sprypoint

The City of Springfield, Ohio held a work session on May 19, 2026, to discuss the recent transition to a new utility billing software platform, SpryPoint. City officials presented the rationale for replacing the legacy system, highlighting operational inefficiencies and technical limitations. The city received nine proposals and selected SpryPoint as the lowest and best offer, with a total implementation and five-year service cost of $1.2 million. The new system improves customer service through enhanced self-service options, real-time payment posting, mobile field operations, and better reporting capabilities. A demonstration of the customer portal showcased features such as account management, bill forecasting alerts, auto payments, and paperless billing enrollment. The session emphasized the broader organizational transformation involving multiple core systems upgrades to improve efficiency and transparency for residents and staff. The meeting concluded with a motion to adjourn, which was unanimously approved by the commissioners.