3-10-2026 Bountiful City Council Work Session

The Bountiful City Council Work Session held on March 10, 2026, focused primarily on the presentation and discussion of implementing an AI-based non-emergency call handling system called Hyper. The police chief detailed the challenges faced by the dispatch center, including staffing shortages and high call volumes, and explained how Hyper could handle up to 75% of non-emergency calls, thereby reducing dispatcher workload and improving efficiency. The system integrates with existing CAD software, supports multiple languages, and can escalate calls to 911 when necessary. Pricing was discussed, with a trial period of 90 days at a reduced rate and a subsequent three-year contract priced at $0.75 per call, estimated at about $60,000 annually. The council expressed interest in the technology's potential to alleviate dispatcher stress and improve service, with plans to test and possibly implement the system. Additionally, the session briefly covered economic development guiding principles, emphasizing stable revenue, business growth, and infrastructure investment. No formal votes were recorded during this session regarding procurement, but the discussion indicated a forthcoming procurement decision related to the Hyper AI call system.