Subcommittee on Technology Modernization Oversight Field Hearing

The House Committee on Veterans' Affairs Subcommittee on Technology Modernization held an oversight field hearing on June 13, 2026, focused on the Department of Veterans Affairs' (VA) efforts to modernize scheduling and improve community care access for veterans. Key procurement-related discussions centered on the External Provider Scheduling (EPS) program, which enables VA schedulers to book appointments directly with community care providers through shared scheduling grids. Witnesses from the VA and the Government Accountability Office (GAO) discussed challenges including low provider participation in EPS (approximately 2-7% nationally, with lower rates in Michigan), high provider turnover, and the need for a comprehensive strategic plan to integrate scheduling systems and expand provider networks. Legislation such as the bipartisan Veteran Community Care Scheduling Improvement Act was highlighted as a means to codify and expand EPS nationwide. Stakeholders from rural health associations and community hospitals emphasized the importance of pairing technology deployment with provider onboarding, training, and outreach to increase adoption and improve veterans' access to care. The hearing also addressed the need for better communication, continuity of care, and integration with electronic health records. Action items include VA delivering a comprehensive timeline and plan to GAO to address open recommendations and accelerate EPS expansion, particularly in underserved areas like Michigan.