Joint Subcommittee Hearing with the Commissioner of Social Security, Frank J. Bisignano

This was a joint subcommittee hearing held by the Ways and Means Committee Republicans on June 11, 2026, featuring testimony from Frank J. Bisignano, Commissioner of the Social Security Administration (SSA). The hearing focused extensively on SSA's operational improvements under Commissioner Bisignano's leadership, including significant reductions in wait times for the national 800 number (down 89% to under 5 minutes), a 30% decrease in field office wait times, and a 32% reduction in the disability claims backlog. The Commissioner highlighted the agency's use of advanced technology and process engineering to improve service delivery and reduce improper payments, noting $16 billion in taxpayer funds protected through enhanced risk management. Members discussed the implementation of the Social Security Fairness Act ahead of schedule, the Ticket to Work program, and ongoing challenges such as staffing shortages, training for temporary phone operators, and fraud prevention efforts. Several members raised concerns about the accuracy of reported wait times, the adequacy of benefits for low-income recipients, and the need for transparency in SSA's data reporting. The hearing also addressed the financial sustainability of Social Security, with the 2026 trustees report projecting insolvency of the OASI trust fund by 2032, emphasizing the urgency for legislative action. No specific contract awards or procurement decisions were detailed, but the Commissioner mentioned ongoing efforts to incorporate advanced technology and private sector solutions to enhance SSA operations.