The Calm Voice in the Dark: Raymore Emergency Dispatch

This City of Raymore podcast episode from February 24, 2026, features an in-depth interview with Courtney Harrison, the dispatch communications supervisor. The discussion focuses on the operations and challenges of the Raymore emergency dispatch center, including staffing levels, shift schedules, and the critical role dispatchers play as unseen first responders. While the meeting does not cover procurement or contracting activities, it highlights the extensive training and certifications required for dispatchers, such as Emergency Medical Dispatch (EMD), Crisis Intervention Techniques (CIT), and FEMA training. The conversation also touches on the mental demands of the job and the importance of teamwork and community service. No procurement-related decisions or budget discussions were mentioned during this session.