Accessibility Advisory Committee 02/17/2026

The City of Worcester's Accessibility Advisory Committee convened virtually on February 17, 2026, to discuss ongoing challenges and improvements related to paratransit services and accessibility issues within the city. Key topics included dissatisfaction within the disability community regarding paratransit operations, particularly concerning driver training, communication about ride schedules, and the adequacy of service. The committee highlighted a disconnect between the needs of disabled riders and the current offerings by the Worcester Regional Transit Authority (WRTA), including concerns about the advisory board's composition and its understanding of local issues. The committee proposed collecting more comprehensive feedback from paratransit users, potentially collaborating with advocacy groups like the Center for Living and Working (now Your Access Advocates), to better inform WRTA and advocate for service improvements. Additionally, accessibility challenges related to snow removal and infrastructure maintenance were discussed, emphasizing the need for more proactive city responses. The meeting also touched on upcoming awareness months for disabilities and planning for Disability Pride Day 2026. The committee agreed to pursue obtaining data on complaints and to draft communications to WRTA to address these concerns.