City Council 02 17 2026 Agenda Item N 3 ERP Annual Report and Ninth Amendment KCT Contract

The City of Oxnard City Council discussed the annual report and ninth contract amendment related to the city's Enterprise Resource Planning (ERP) system implementation. The council authorized the mayor to execute a contract amendment with Creative Core Technologies (KCT) for an additional $11.49 million, increasing the total contract to $21.51 million and extending the term to December 30, 2028. This contract covers project management services for discovery, documentation, implementation, stabilization, and ongoing IT support for the multi-year ERP project. The ERP system aims to modernize the city's financial and administrative operations, including payroll, permits, licensing, asset management, and utility billing. The council also approved a $2.5 million appropriation from the general fund to support the ERP implementation in fiscal year 2025-26. Key challenges cited include the complexity of payroll and permit systems, staff turnover, and delayed change management and training. The project is progressing with core financials and human capital management modules live, and permit/licensing and asset management modules scheduled for rollout in 2026, with utility billing planned for 2028.